Customer Relationship Manager (CRM)

COMPAS provides complete Customer Relationship Management capabilities that work in unison with the Applicant Tracking System and Requisition Manager. This module is a comprehensive solution that allows your sales representatives to manage your clients, partners, and all of the contacts throughout your network in one web based location, which is also the same system you use to manage all aspects of your recruiting operations.

Key Features:

Company Manager

Manage all client information which includes prospect, client, customer, or partner office locations, office information, contacts, contact information, contact correspondence, and requisitions. COMPAS has built in search capabilities to allow your sales representatives to maximize their time by utilizing one click search functionalities. Integrated social networking tools include company contact search via LinkedIn®, external postings search via SimplyHired®, or company current event search via Google News™.

Relationship Manager

Manage all of your prospect contacts, customer contacts, third party vendor contacts, and other entities in one centralized web based location to ensure easy access. Seamlessly track and log contact – sales representative correspondence activities to include phone calls, voice messages, e-mails sent, e-mails received, meetings scheduled, and notes taken in one centralized web based location. Follow up and/or to-do tasks related to candidates’ correspondence can also be created with an option to synch your COMPAS Task Manager with your Outlook® calendar to ensure activities are made.

Applicant Document Manager

Centralized web based location store all prospect, customer, and client documents such as company overviews, benefit packages, background check forms, agreements, exhibits, offer letters, non-discloser agreements, etc…

Outlook® Add-In

No more need to copy and paste e-mail correspondence with prospects, clients, or customers. COMPAS is synchronized with Outlook® (2003 & 2007 Edition) so all sent and received e-mail correspondence can be time stamped and stored within your Customer Manager Relationship contact profile.

Benefits:

• Track and manage requisitions by client or vendor
• Create custom account and contact fields
• Report on key staffing metrics by account
• Interface with contractor or consultant profiles
• View metrics and key performance indicators
• Outlook® Synchronization